Products
Company Info
Customer Support
We are eager to help our clients make their online experience the best it can be. Our dedicated
customer support agents, located in the United States, take pride in providing the expert help you
may need.
If you have questions, the first option is to check out the Frequently Asked Questions for general information.
We have gone through hundred of Customer Service inquiries and answered those asked most often.
Phone Support
Toll Free: (800) 207-3212
Monday – Friday from 9am – 5pm (United States and Canada)
We look forward to speaking with you.
Frequently Asked Questions
Placing You Order
Q. What size postcards do you offer?
A. We have three size options – 4x6, 8.5 x 5.5 or 6 x 11. We can always give you a quote on custom sizes. Just call or email Customer Service.
Q. What designs are available?
A. You may choose from among our thousands of fully-customizable designs or upload your own artwork.
Q. What kind of paper stock and finishes are available?
A. We feature high-quality 14 point gloss card stock, or a 120 lb. matte card stock. A high-gloss UV coating on the front of your postcards is optional.
Q. Is there a minimum order for my postcards?
A. Our minimum run is 500 postcards. We have found that quantity fits a marketing program which targets a select group of customers.
Q. What size postcard is most effective for a direct mail campaign?
A. Research suggests that sending the largest postcard your budget will allow will bring you the best return. PostcardPrinting.com offers a 6 x 11 postcard that provides maximum impact.
Q. Can I get samples of your printing
A. Just contact Customer Service at (800) 207-3212 or via the Customer Service web form on the website and we'll be happy to send you samples.
Q. What if there is a problem with my cards after I receive them?
A. A money-back guarantee is available to all first-time customers if you are not completely satisfied with your postcards. Just send the product back to us by visiting Customer Service on the website and notify us exactly which project you will be returning. If your order does not arrive in time, we will refund the shipping fees, up to $50.00.
Limits to these refunds are:
- Customer errors in selecting a quantity or product type.
- Postage fees for mailing services.
- Missed deadlines due to incorrect shipping address, weather delays or late signature required orders.
- Damage to product by delivery services.
- Damage to the products after your product has been delivered.
Q. What if I need to cancel my order?
A. Check your Order History and if your order does not show "printed," you may cancel it without cost. If the order has already been printed, you can save shipping charges by cancelling it, however you will be billed for the printing. Contact Customers Service with any questions.
Q. How do I update my account information?
A. Just go to "My Account" and click on "Account Settings." You will be able to change all of your personal information as well as get your password hint.
File Preparation
Q. What color settings should I use?
A. We can print from RGB files; however CMYK provides more color control with current printing press technology. If you're using Vector files, black text should be 100% black, rather than four-color black, which is difficult to register on the press.
Q. What resolution should my images be?
A. We require a minimum of 300 dpi (dots-per-inch) for printing.
Q. Can I see a proof before my job is printed?
A. Click on the button labeled "See PDF" from the Shopping Cart or your Saved Projects to see how your postcard will look. We suggest printing out a copy on your to check carefully for errors. Unfortunately we cannot provide a sample of the finished product before the entire order prints.
Q. Can I make changes to the artwork after I place the order?
A. Go to your Order History to be sure the order hasn't yet been printed. If it has not, you may make any needed changes. If the order has already been printed and you discover an error, we will apply a 50% discount if you choose to reprint the cards.
Q. Can you mail my postcards for me?
A. Leave the addressing and mailing to us! We offer variable data printing to print your addresses directly onto the
postcards. This process insures your postcards won't have smeared or crooked addresses that are ink jetted on after
printing.
We mail through the U.S.P.S. using First Class or Standard mail. You'll save on postage rates because we mail in bulk.
Q. How do I get my mailing list to you?
A. You can create a new mailing list on our website, or upload your existing list as an Excel Spreadsheet. If you have any questions, Customer Service can help you with any mailing list you have.
Q. If I don't need mailing services, what are my choices for shipping?
A. After you have placed your order and provided us with the shipping address, the site will show you several shipping options.
Q. I need my postcards NOW! Can I get Rush Service?
A. If you need your order to arrive before the dates indicated on the website, call Customer Service to see if a Rush delivery is possible and to find out the cost. We are unable to determine these fees in advance
Q. Do you guarantee on-time delivery?
A. We sure do! PostcardPrinting.com is proud to guarantee your delivery date. We use UPS, the U.S. P.S. or other methods to ship your products. The advanced technology that operates within our website takes information from every source and is thus able to make positive predictions with respect to delivery schedules. If, in the event of an unforeseen problem in production or by the carrier, your order does not arrive by its deadline, we will refund your Shipping and Handling fees.